Before submitting any warranty claims you must request an RMA # from our support team. Any items recieved without an RMA # will not be accepted, sent back, or refunded. Please check our troubleshooting area before contacting support. Some issues can be fixed without returning the part.
Please troubleshoot by switching components from side to side to isolate the problem. Once we have clearly identified which component failed; you will be issued an RMA number. Please send the product to us with the RMA number labeled “clearly” on the shipping label. A new part will be issued, generally within 1-3 business days after receiving the failed product. We will replace dead bulbs alone if the purchase was one year or less from the time of failure. If the bulbs are still under warranty and it has been more than a full year, we will replace the pair. OEM and Morimoto Parts must be returned for warranty service. If an item is discontinued by the manufacture; it’s warranty is not void, but the part will be replaced with the current equivalent of the same product. No refunds or credit will be issued in lieu of replacements.
Shipments of replacement parts will be made by USPS First Class Mail or Priority Mail and will be paid for by Retrofit Wholesale. Customers are responsible for shipping to our facility for all warranty claims. If you are outside of the US, shipping times may be delayed due to customs. If the customer desires any other shipping method (ie overnight), customer will be responsible for the associated costs above and beyond our standard warranty shipping method.